Reporting to Director of Database Operations and working in collaboration with the full development staff, the Development Database Coordinator is an integral member of a dynamic fundraising team.

Primary responsibilities: managing all data in Altru; processing and acknowledging all donations; creating queries, reports, exports, mail merges and mailing lists; creating and maintaining donor records (both electronic and hard files); assisting with mailings, special events, donor recognition and other projects; providing general assistance to the Development department; and keeping track of the department’s finances while working closely with the Finance department.

Data Entry, Maintenance and Gift Processing

  • Enter contributions and membership gifts into Altru; update and maintain constituent records, and create new prospect and donor records, as needed
  • Process all traditional, credit card, and online donations
  • Provide accurate donor information for special projects, as assigned
  • Produce reports of daily gifts (cash received, credit card gifts and pledges); make copies of all gifts and corresponding back-up information and submit to appropriate parties
  • Create queries, reports, exports, mail merges and mailing lists as requested
  • Enter pledges, generate quarterly pledge statements and when requested; work with Finance to write-off pledges when so directed
  • Utilize database to create and maintain forms for museum admission, donation pages, etc.
  • Support efforts to maintain data integrity including reviewing duplicate records and updating errors

Gift Acknowledgment and Recognition:

  • Generate and mail standard acknowledgements for gifts
  • Generate and mail tribute cards
  • Generate special/personalized acknowledgement letters for board members
  • Work with other development staff to create follow-up acknowledgement/request letters related to special events

Customer Service:

  • Monitor Development phone and email inbox
  • Communicate with donors regarding contributions, stock transfers, online contributions, credit card information, questions, and concerns
  • Handle donor questions, problems, and complaints, offer solutions, troubleshoot, and rectify problems or issues

Special Events:

  • Assist with the major special events, such as Generation Dinner and Spring Women’s Luncheon, in addition to other donor-related events and special exhibition openings
  • Create and maintain lists from the database for invitations and committee mailings for events
  • Prepare acknowledgement letters for gifts pertaining to events
  • Assist with day-of event responsibilities as needed (e.g. registration, seating, set up, list preparation, troubleshooting)
  • Track event gifts and pledges

Other Responsibilities:

  • Process financial invoices (i.e. purchase orders, invoices, check requests)
  • Additional duties as assigned

Required Skills/Background:

  • Strong knowledge of Altru or comparable fundraising software, and Microsoft Office 365 Suite
  • Excellent attention to detail and organizational skills
  • Strong written and verbal communication
  • Customer service orientation that includes patience and thoroughness
  • Associate’s degree required; Bachelor’s degree preferred

Position Details:

  • Reports to the Director of Database Operations
  • Covered by the DC-37 collective bargaining agreement
  • Annualized compensation rate of $45,011.20 ($21.64 per hour)
  • Full-time, 40 hours a week

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.

For consideration, qualified candidates should submit their resume and letter of interest to: humanresources@mjhnyc.org