Visitor Services Representatives are the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:

  • Actively greet the public and provide an orientation to the Museum.
  • Sell general admission and public program tickets. Process cash/credit card transactions.
  • Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
  • Sell and process memberships (new/renewal). Provide general member support.
  • Answer phone calls to the Visitor Services desk and act as receptionists for the Museum.
  • Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
  • Provide support to adult and school groups upon arrival.
  • Distribute multilingual audio guides and instruct visitors in their proper usage.
  • Explain and enforce visitor policies.
  • Restock the Visitor Services desk with exhibition rack cards, program calendars, membership brochures, and related visitor information.
  • Provide coverage in the following locations: Concierge desk, Ticket Podium, Audio Desks, and Coat Check.
  • Provide customer service and sales support to the Pickman Museum Shop.

Qualifications:

  • Candidates must possess, or have significant coursework towards, a Bachelor’s degree as well as customer service experience.
  • Excellent customer service, problem-solving, and interpersonal skills.
  • Ability to work as part of a team to accomplish varied responsibilities.
  • Must be able to work weekdays, Sundays, and some evening hours.
  • Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
  • If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case-by-case basis.
  • Fluency in at least one foreign language is ideal.
  • Flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.

Position:

  • Reports to Manager of Visitor Services and Pickman Museum Shop
  • Covered by the DC-37 collective bargaining agreement
  • Part-Time, up to 4 days per week

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.

For consideration, qualified candidates should submit their resume and letter of interest including salary requirements to: humanresources@mjhnyc.org.