The Museum of Jewish Heritage welcomes all visitors. We strive to ensure that our exhibitions, programs, and facilities are accessible to everyone. If you have a question about any of the Access Services listed here, please contact Visitor Services.

All Museum spaces are wheelchair accessible. We are able to provide wheelchairs on a first-come, first-served basis; please go to our Ann & Abe Oster Welcome Desk for assistance. Wheelchair-accessible restrooms are located on all floors of the Museum.

aslWith advance notice, group tours can be given in ASL, led by a Deaf Museum Educator. (Please see Group Visits to make arrangements.)

For Auschwitz. Not long ago. Not far away., an audio guide is available in English, Spanish, French, Hebrew, Mandarin, German, Polish, or Russian. It is included with the price of admission and will greatly enhance your exhibition experience. Visitors may use their own earbuds/headphones (not Bluetooth compatible; headphone jack required) or purchase disposable headphones for $2.

T CoilFor visitors who have a t-coil setting on their hearing aid, we offer a neckloop system that connects the visitor’s hearing aid to the Auschwitz exhibition audio guide. Ask any Visitor Services Representative for one when you arrive.

open captioningVideos in the exhibitions are open-captioned in English.

CC - Closed CaptioningLive closed captioning is available for Museum programs hosted on Zoom. See below for instructions.

Service AnimalsService animals are welcome.

With advance notice, the Museum can accommodate groups’ requests, including arranging tours for visitors with developmental or other disabilities.

For more information, please contact or 646.437.4299.

Zoom Webinar Closed Captioning Instructions

  • In the bottom of your Zoom window, click the “^” up arrow button next to “Closed Caption” and then click on “Show Subtitle” to start displaying live captions.
  • To hide live captions in your Zoom window, click the “^” up arrow next to “Closed Caption” and then click on “Hide Subtitle.”

Zoom Webinar Closed Captions