Director of Database Operations

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The Director of Database Operations oversees the Museum’s Blackbaud Altru system for ticketing, fundraising and membership management. The position is responsible for daily database maintenance to assure high standards of quality, consistency and accuracy across the Museum as well as greater strategy to streamline business processes and increase efficiencies.  

Responsibilities

  • Manage and maintain the day-to-day operations of the Blackbaud Altru database for use by Development, Membership, Education, Public Programs, Visitor Service, and Shop 
  • Supervise Development Database Coordinator and oversee gift entry process
  • Perform regular data audits for quality control and accuracy
  • Train all database users to ensure consistency 
  • Track giving, membership and ticket sales through standardized and custom-built reports
  • Establish protocols for information sharing across departments
  • Provide analysis of donors, prospects, program attendees, visitors, and sales to support the Museum’s immediate and long-term goals
  • Develop data visualizations to showcase year-over-year outcomes
  • Generate queries and suppression reports for mailings and email communications
  • Oversee API connection between Altru and Mailchimp
  • Ensure data feasibility for MailChimp automations
  • Streamline prospect management systems and oversee wealth screening tools
  • Assist with the reconciliation of records between Development and Finance departments
  • Support efforts to improve external user experience (UX) for donors, members, and visitors
  • Serve as the primary liaison with Blackbaud Altru technical support
  • Perform other relevant duties as assigned

Requirements

  • Minimum of 5 – 7 years of related experience, with a preference for non-profit operations and fundraising 
  • Expertise in Blackbaud Altru administration, preferably at a cultural organization
  • Proficiency in Microsoft Office Suite and Mailchimp (or comparable email marketing tool)
  • Ease in communicating technical procedures to colleagues with all ranges of technical backgrounds
  • Highly organized, analytical and process-oriented
  • Ability to multi-task and work independently
  • Positive attitude and friendly demeanor 
  • BA/BS

Position Details

  • Reports to the Chief Operating Officer
  • Salary Range $90,000-$105,000 with benefits
  • Full-Time, 40 hours a week with hybrid schedule available after 90 days

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism, and inclusion in its hiring practices.

For consideration, candidates should submit their resume with a cover letter to: humanresources@mjhnyc.org

The Director of Database Operations reports to the Chief Operating Officer.