Thank you for your interest in careers at the Museum of Jewish Heritage – A Living Memorial to the Holocaust.

The Museum of Jewish Heritage – A Living Memorial to the Holocaust is New York’s contribution to the global responsibility to never forget. As a place of memory, the Museum enables Holocaust survivors to speak through recorded testimony and draws on rich collections to illuminate Jewish history and experience. As a public history institution, it offers intellectually rigorous and engaging exhibitions, programs, and educational resources. The Museum mobilizes memory to teach the dangers of intolerance and challenges visitors—including more than 50,000 schoolchildren a year—to let the painful lessons of the past guide them to envision a world worthy of their futures.

The Museum employs a staff of talented, creative, results-oriented professionals, working in a spectacular setting in Lower Manhattan and committed to the vital mission of educating diverse visitors about Jewish life before, during, and after the Holocaust.

To learn about how you can join us, please review the opportunities below. The Museum is an equal opportunity employer, and we welcome applications from people of all backgrounds.

The Museum also offers opportunities to volunteer. To skip to volunteer positions, click here.

Current Openings – Careers


Group Tours Scheduling Coordinator

The Museum of Jewish Heritage- A Living Memorial to the Holocaust is seeking a Group Tours Scheduling Coordinator for a Monday through Friday full-time position. The Group Tours Scheduling Coordinator is often the first Museum representative a caller reaches. The person in this position is responsible for developing and maintaining relationships with tour group organizers. The Group Tours Scheduling Coordinator is responsible for developing and sustaining relationships with group visitor contacts, communicating with visitor contacts to schedule Museum visits, coordinating provision of curriculum, using Altru software to book groups, and communicating with Museum colleagues about all aspects of this work. The Group Tours Scheduling Coordinator is also responsible for statistical reporting on group visitation as well as tour payment collection and all the associated financial paperwork.

Responsibilities:
Book adult and youth reservations: handle tour inquiry calls, send out appropriate paperwork, process tour reservation forms and payments, confirm reservations, schedule buses for groups as required.
Maintain accurate information in scheduling software.
Report on visitation statistics, analyze visitation statistics.
Manage day to day financial responsibilities related to group reservations; create daily, weekly, monthly, and annual reports as requested.
Send pre-visit materials to youth and adult groups.
Along with other Education staff members, give tours and support group entry.
Other duties and projects as assigned.

Requirements:
Bachelor’s Degree.
Excellent customer service skills, team player who enjoys following through on programs with great attention to detail.
Strong communication skills with the ability to liaison with other departments, volunteers, and people of all ages.
Applicants must have strong computer abilities.

Position Reports To: Manager of School and Teacher Programs

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.

Operations Coordinator

Assist the Vice President for Operations and Operations Department staff with the logistical preparations for internal programs & museum events. The Coordinator will be the point of contact for all building calendar requests and Operations department administrative needs.

Responsibilities:

  • Manage and maintain the Museum’s Building Calendar by coordinating with all related departments their needs in accordance with the internal event policies and procedures via the completion, submittal, and distribution of an event set up form.
  • Coordinate all logistical preparations for events, including deliveries, physical preparation of the Museum space, and cleanup of the space following the event’s conclusion.
  • Lead the pre- and post- internal event set-up process with all relevant departments to review logistical planning of programs and events.
  • Staff all Museum-sponsored programs and events with operational departmental staff.
  • Conduct daily walkthroughs of the Museum identifying areas that need work, correction, cleaning, repair and reviewing with VP of Operations on projects as they relate to the findings.
  • Administratively, process and code invoices, recordkeeping, maintenance scheduling.
  • Order inventory and equipment for everyday operational use as required.
  • Assist with the set-up and breakdown of tables, chairs, equipment, etc. as needed.
  • Distribute the Venue Schedule to Museum staff on a weekly basis.
  • Initial point of contact for Madison & Park Hospitality Group and NYTF (Folksbiene).
  • Other ad hoc projects as needed.

Requirements: BA/BS and at least one year of experience in event planning, theatrical production, space rental or hospitality industry; excellent interpersonal and negotiation skills; computer proficiency (Microsoft Office, Word, Excel). The work week for this position is Sunday through Thursday. Must be willing to work weeknights.

Position Reports To: Vice President for Operations

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Operations Assistant

Provide basic maintenance, repair, labor, and troubleshooting services for the Museum facilities, including setting up and breaking down Museum spaces for functions and meetings, coordinating deliveries of materials to the Museum, and offer general assistance related to the physical space of the Museum.

Responsibilities:

  • Assist with the set-up and breakdown of tables, chairs, equipment, etc. in Museum spaces for Museum events and outside rentals
  • Coordinate and receive all deliveries to the Museum through the loading dock, including food, water, office supplies, etc.
  • Perform maintenance and repair work to the physical space of the Museum outside the responsibilities of building engineers, including signage installation, shelving, and minor repairs
  • Provide support to building engineers, as needed, related to the physical space of the Museum
  • Assist with moving of artifact storage and exhibit cases
  • Order and purchase supplies as needed
  • Assist with a visual inspection of entire Museum facility on a daily basis
  • Assist all departments with internal move of equipment and property including desks, file cabinets, etc.
  • Perform other duties as assigned

Requirements:
Candidate must be well organized, diligent, and detail proficient; experience in facility management and/or maintenance.
Candidate must also be able to handle multiple tasks successfully and complete projects in a timely manner.
Candidate will also be required to work flexible hours and weekends as needed.

Position Reports To: Vice President for Operations

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Curator

The Museum of Jewish Heritage – A Living Memorial to the Holocaust seeks a qualified and motivated candidate for the position of Curator, to report to the President & CEO. The Curator is a multi-faceted position, which will work collaboratively with the Senior Manager for Exhibitions and Museum Registrar and the Senior Manager for Collections and Research Services. The incumbent will work closely on strategic planning with other senior staff members and the Board of Directors. The successful candidate will develop dynamic exhibitions for multiple spaces throughout the Museum as well as travelling exhibitions and will play a significant role in helping to shape the collecting practices of the Museum. She/he plays a critical role in building relationships with institutional partners, funders, and supporters.

Responsibilities:

  • Manage and direct curatorial staff
  • Work collaboratively with the Senior Manager for Exhibitions and Museum Registrar and the Senior Manager of Collections and Research Services in forming and shaping collecting practices, growing the Collection, as well as in developing exhibitions through scholarly research that are content-driven, respectfully represent Jewish Heritage and the Holocaust, are aesthetically impressive and support an excellent visitor experience.
  • Together with the Senior Manager for Exhibitions and Museum Registrar, develop a multi-year exhibition calendar.
  • Together with the Senior Manager of Collections and Research Services, identify collection subject areas in need of development, and create strategic plans to develop those areas.
  • Develop and manage an annual curatorial budget and fundraising goals.
  • Foster relationships with artifact lenders, collectors and other museums.
  • Build academic and scholarly partnerships, and represent the Museum of Jewish Heritage – A Living Memorial to the Holocaust.
  • Assist and advise other departments, including External Affairs, Education, and Development, with issues involving the Museum’s collections, exhibitions, or intellectual content

Requirements:

  • Graduate degree (Ph.D. degree preferred) in Late Modern European History, Holocaust history, Jewish studies, or a related field.
  • Seven to ten years professional Museum experience with a principal focus on historical curation.
  • Working knowledge of at least one relevant foreign language is preferred (Polish, German, Russian, Hebrew, French, Yiddish, etc.).
  • Strong organizational, research/interpretive, writing, presentation/public speaking, and communications skills.
  • Strong computer skills, Mimsy experience a plus.
  • Must be a self-starter with the ability to thrive in a tight-knit team and while working independently.
  • The ideal candidate must be flexible and able to effectively manage multiple projects simultaneously.
  • Must be able to maintain discretion related to confidential or sensitive materials.
  • Ability to manage a budget and work within the means of the Museum.
  • Knowledge of artifact value and ability to confirm insurance values.
  • Demonstrated ability to establish and maintain effective working relationships with staff, visitors, volunteers, donors, collectors, lenders, professional colleagues, and other members of the museum community.
  • The position requires the ability to work a flexible schedule that may include occasional evenings, weekends, and holidays.

Physical Demands:

  • While performing the essential functions of this job, the incumbent must be able to do the following:
    • Sit and/or stand for extended periods.
    • Must be able to visually inspect artifacts and artworks, including close vision, color vision, depth perception, and the ability to adjust focus.
    • Ability to travel both domestically and internationally.
  • The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

To Apply: Please send a cover letter and resume to: humanresources@mjhnyc.org.


Day Supervisor, Pickman Museum Shop

Oversee the day shift operation of the Pickman Museum Shop in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission of educating people of all backgrounds about Jewish heritage and the Holocaust. Work collaboratively with Museum management, other staff, volunteers, and interns to ensure that visitors encounter a welcoming environment and are served with excellence. Reporting to the Visitor Services and Museum Shop Manager, the Day Supervisor will contribute to the overall strategic direction for the Shop, including making recommendations on buying and staging merchandise, implementing management of inventory, leading volunteers and interns, and contributing to achievement of sales goals. The ideal candidate will have previous museum shop management experience and strong background knowledge of publications relating to Jewish history and in the area of Judaica.

Responsibilities:

  • Open and close Shop as scheduled
  • Recommend product assortment and merchandising guidelines to Manager
  • Handle all aspects of merchandise purchases and management under supervision of Manager
  • Evaluate merchandise effectiveness and make recommendations if merchandise is not selling
  • Perform quarterly inventory on a rotating schedule: June (full); September, December, March (1/3 of store)
  • Input all new merchandise into Altru computer system
  • Adhere to annual budgets, recommend updates to training manual as needed, and adhere to evaluation standards for the Shop
  • Order supplies for 4th floor mail room
  • Oversee and maintain proper stock and inventory control within the Shop and stockrooms
  • Work with Visitor Services Department to keep front desk stocked with Museum brochures and other materials
  • Under the supervision of the Manager, take the lead to recruit, train, schedule, and manage interns and volunteers
  • Supervise customer service issues such as sends, returns, and special orders
  • Follow all Museum Shop guidelines regarding register and cash controls; reconcile daily and weekly financial reports
  • Meet with Manager regularly to determine replenishment purchases, new merchandise purchases, community donation merchandise, featured items, and sale items
  • Ability to work flexible and extended hours as needed
  • Troubleshoot special projects per Manager’s request

Requirements: B.A. required. Minimum two years museum shop experience. Strong background knowledge of publications relating to Jewish history and in the area of Judaica. Ability to schedule, supervise, and address job performance with interns and volunteers. Must possess excellent interpersonal and communication skills. Thorough understanding of POS system. Familiarity with Altru a plus.

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Visitor Services Coordinator – Evenings

The Visitor Services Coordinator – Evenings is responsible for overseeing the Museum’s Front Desk and for building relationships with Museum visitors. In addition to providing excellent customer service, the Coordinator – Evenings will assist the Visitor Services and Museum Shop Manager in supervising staff, in conveying the Museum’s mission to educate people of all ages and backgrounds about Jewish heritage and the Holocaust, and in helping to ensure that Visitor Services department operations run smoothly.

Responsibilities:

  • Actively greet the public and provide an orientation to the Museum.
  • Sell general admission and public program tickets. Process cash/credit card transactions.
  • Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with Museum policies and procedures.
  • Sell and process memberships (new/renewal). Provide general Member support.
  • Answer phone calls to the Visitor Services desk.
  • Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
  • Provide support to adult and school groups upon arrival.
  • Distribute audio guides and instruct visitors in their proper usage.
  • Train and supervise Visitor Services staff, both in practical operations and in how to effectively communicate the Museum’s mission; facilitate understanding of policies and procedures
  • Work with the Manager to address any staff or visitor issues in order to maintain excellence in customer service
  • Communicate operational and staffing recommendations and visitor feedback to Manager on a regular basis
  • Insure proper opening and closing box office and cash handling procedures, using Blackbaud Altru
  • Evaluate box office and attendance figures, provide weekly reports and upon request to Manager
  • Prepare daily reports, deposits, and office statements following Museum procedure
  • Work with the Manager to ensure the Visitor Services staff are well informed of Museum activities
  • Provide customer service and sales support to the Pickman Museum Shop.
  • Ensure that the coat room and Front Desk area and all work stations are kept tidy and clean.
  • Maintain the Visitor Services desk properly stocked with exhibition rack cards, program calendars, membership brochures, and related visitor information.
  • Provide customer service and sales support to the Pickman Museum Shop.
  • Ensure that the mail from 4th floor mail room is picked up at the end of the day.

Requirements: College degree required. Minimum two years customer service and/or box office experience. Ability to train and supervise employees. Excellent organizational and computer skills (familiarity with Altru preferred). Strong interpersonal and communication skills and facility with resolving conflicts. Flexible schedule (Sundays and holidays required as well as occasional day shifts). A strong interest in museums with a commitment to linking the Museum of Jewish Heritage to a diverse visitorship.

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Database Administrator
JewishGen.org, a signature program of the Museum of Jewish Heritage – A Living Memorial to the Holocaust, is seeking a full-time Database Administrator to design, maintain, and implement complex databases that were developed in-house and/or by outside vendors, while also providing on-call technical support. You will be responsible for the day-to-day operations, updates, fixes, and augmentation of the database as the product grows with new features and services

Required Skills/Tasks:

  • Improve the existing database setup
  • Strong experience with relational databases (SQL/MySQL)
    • Stored procedures
    •  Complex queries
    • ETL
  • Find efficient ways to add, update, and delete data
  • Understanding of how our data is connected
  • Understanding of database performance tuning

Beneficial Skills/Tasks:

  • Knowledge of web development, particularly on the front end, is a big plus
    • HTML/JavaScript/CSS

This is an exciting opportunity to join an important organization that is in the midst of implementing a multi-year systems-wide modernization effort. This position is based in NY (with potential flexibility for remote work), and will report to the Director of JewishGen. Salary commensurate with experience.

To Apply: Send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Visitor Services Representative
Visitor Services Representatives are incredibly customer-focused, outgoing people responsible for welcoming guests and building relationships with Museum visitors. They are a resource for the public and are responsible for ensuring a positive visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. They will provide excellent customer service at the Museum Welcome Desk, coat check, and gift shop, both with practical tasks and transactions, and in conveying the Museum’s mission.

Responsibilities include:

  • Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum. Actively greet visitors and provide an orientation to the Museum.
  • Sell Museum and public program tickets. Process cash/credit card transactions.
  • Open, close, and reconcile daily cash drawer.
  • Sell and process memberships (new and renewal). Provide general member support.
  • Answer questions about the Museum’s exhibitions, amenities, and public programs, as well as general inquiries about New York City (transit, dining, and destinations).
  • Provide support to adult and school groups visiting the Museum.
  • Sell multilingual audioguide headsets and instruct visitors in their proper usage.
  • Explain and enforce visitor policies and procedures; handle visitor queries and resolve complaints.
  • Restock the Welcome Desk with exhibition rack cards, program calendars, membership brochures, and other visitor information.
  • Provide support in the coat room and Pickman Museum Shop.
  • Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations.
  • Assist the Manager of Visitor Services and Assistant Manager of Visitor Services with daily operations.

Requirements:

  • College degree (or significant coursework toward a degree)
  • Excellent customer service, interpersonal abilities, and communication skills
  • Excellent computer skills. Familiarity with Altru or similar ticketing/constituent record management software (for example, Vista, PatronEdge, or Tessitura) strongly preferred
  • Excellent organizational skills and ability to solve problems quickly and creatively
  • Ability to be an articulate and respectful representative of the Museum
  • Ability to interact with a diverse group of individuals with varied backgrounds and goals (volunteers, community leaders, partner organizations, and vendors)
  • Flexible schedule (evenings, Sundays, and holidays required)
  • Fluency in at least one foreign language is ideal

Scheduling:
Part-time Visitor Services Representatives are assigned schedules of up to 30 hours per week, including evenings, Sundays, and holidays. Candidates with flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.

Position Reports to: Manager of Visitor Services

To Apply: Please send a resume and letter of interest, including salary requirements, to humanresources@mjhnyc.org.


Development Department Intern

Responsibilities:

  • Work with Director of Major Gifts and Manager of Membership Initiatives to coordinate mailings to funders and Museum members
  • Answer membership phone line and take care of various requests
  • Assist with event logistics, member programs, and day of coordination for galas and luncheons
  • Responsible for calls to donors and prospects to promote event attendance
  • Organize, solicit, and maintain in kind donations for auctions
  • Conduct research as assigned and independently
  • Provide general assistance to the development department for major special events and exhibitions.
  • Navigate Museum database and learn its functionalities
  • Field requests and comments from funders and general public and funnel to appropriate team member

Requirements: Minimum 3 days per week, some evening and weekend availability a must; Jewish Studies interest preferred; excellent computer skills; knowledge of Jewish philanthropic community a plus; superior communication and organization skills; ability to cultivate relationships with colleagues and donors; comfortable cold-calling and corresponding via phone & email. This internship has the opportunity to grow into a full time position.

To Apply: Please send a resume and letter of interest to humanresources@mjhnyc.org.


Current Openings – Volunteer Positions

The Museum of Jewish Heritage is able to fulfill its mission with the help of outstanding volunteers. If you are interested in any of the volunteer opportunities below—with the exception of the Speakers Bureau—please fill out a volunteer application or contact humanresources@mjhnyc.org. To inquire about volunteering for the Speakers Bureau, please follow the specific instructions in that listing.

Gallery Educators

The Museum of Jewish Heritage offers tours six days a week to groups of students, adults, and families. These tours are led by dedicated volunteers who enthusiastically share their knowledge of Jewish history and heritage. Volunteer gallery educators engage diverse adults and students in interactive dialogue and provide meaningful educational experiences. People of all faiths, backgrounds, and ages are encouraged to apply. Applications are due by Monday, March 25 for the class that will begin in September 2019.

Requirements: Once chosen for the program, candidates attend a 12-week course of study followed by an 8-week, in-gallery practice course. Candidates should have an interest in learning how to teach using artifacts and the ability to stand for two hours while leading visitors through the galleries.

Time commitment: Gallery Educators give tours during a four-hour-shift once a week. Each month they must commit to one four-hour shift on a Sunday. Alternate times for weekly shifts are available on an as-needed basis.

Public Program Docents

Volunteers are responsible for welcoming audiences to the Museum’s theater, escorting visitors to their seats, providing information about public programs and the Museum, and offering any assistance necessary for a pleasant visitor experience.

Requirements: Strong interpersonal skills, friendly and respectful demeanor, and customer service orientation.

Time Commitment: Volunteers are asked to commit to one three-to-four-hour shift per week. One brief training session is required.

Pickman Museum Shop Assistants

Volunteers assist in the day-to-day operations of the shop as well as support visual merchandising, marketing, and special events. Volunteers are needed Sunday through Thursday, including Wednesday evenings.

Requirements: Strong interpersonal skills and customer service orientation. Retail experience a plus.

Time Commitment: One four-hour shift per week.

Administrative Volunteers

Administrative volunteers assist the Museum of Jewish Heritage with the “behind-the-scenes” work required for the Museum office to run smoothly and support of the crucial mission of representing Jewish life and history before, during, and after the Holocaust.

Requirements: Varies by department.

Time commitment: At least once a week during office hours.

Speakers Bureau

The Museum of Jewish Heritage sends Holocaust survivors, World War II veterans, and children of survivors who volunteer for the Speakers Bureau to address a variety of groups, ranging from schools and synagogues to nursing homes and community organizations. Speakers meet thousands of people of all ages and backgrounds and introduce them to the importance of history, memory, and hope. This program is one of the most important outreach activities conducted by the Museum and is extremely effective in generating awareness of the Museum and its Holocaust education mission.

To learn more about the Speakers Bureau, click here. To inquire about volunteering for the Speakers Bureau, contact Joana Arruda at jarruda@mjhnyc.org or 646.437.4205.