Thank you for your interest in careers at the Museum of Jewish Heritage – A Living Memorial to the Holocaust.

The Museum of Jewish Heritage – A Living Memorial to the Holocaust is New York’s contribution to the global responsibility to never forget. As a place of memory, the Museum enables Holocaust survivors to speak through recorded testimony and draws on rich collections to illuminate Jewish history and experience. As a public history institution, it offers intellectually rigorous and engaging exhibitions, programs, and educational resources. The Museum mobilizes memory to teach the dangers of intolerance and challenges visitors—including more than 50,000 schoolchildren a year—to let the painful lessons of the past guide them to envision a world worthy of their futures.

The Museum employs a staff of talented, creative, results-oriented professionals, working in a spectacular setting in Lower Manhattan and committed to the vital mission of educating diverse visitors about Jewish life before, during, and after the Holocaust.

To learn about how you can join us, please review the opportunities below. The Museum is an equal opportunity employer, and we welcome applications from people of all backgrounds. Send a resumé and letter of interest, including salary requirements, to humanresources@mjhnyc.org.

The Museum also offers opportunities to volunteer. To skip to volunteer positions, click here.

Current Openings – Careers


Visitor Services Coordinator
The Visitor Services Coordinator is responsible for managing the Museum Welcome Desk and building relationships with Museum visitors. They will be a resource for the public and they will facilitate the visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. In addition to providing excellent customer service at the Museum Welcome Desk, coat check, and gift shop, they will assist the Manager of Visitor Services in supervising staff, in conveying the Museum’s mission, and in helping to ensure that the Visitor Services department runs smoothly.

Responsibilities include:

  • Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum
  • Train and supervise Visitor Services staff, both in practical operations and in effectively communicating the Museum’s mission
  • Facilitate understanding of policies and procedures
  • Schedule Visitor Services staff for all shifts and positions
  • Handle visitor queries and resolve complaints
  • Prepare daily reports, deposits, and office statements
  • Close up gift shop and make deposits at end of day
  • Assist in maintenance and analysis of attendance and admission statistics; help develop annual department budget and monitor financial accounts
  • Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations.
  • Assist the Manager of Visitor Services with daily operations
  • Assist the Manager of Visitor Services in maintaining good communications with External Affairs

Requirements:

  • College degree (or significant managerial experience)
  • 2-3 years’ customer service and/or box office experience
  • Ability to train and supervise employees
  • Excellent computer skills (familiarity with Altru preferred)
  • Excellent organizational skills
  • Knowledge of optimal Visitor Services practices
  • Ability to be an articulate and respectful representative of the Museum
  • Ability to interact with a diverse group of individuals with varied backgrounds and goals (volunteers, community leaders, partner organizations, and vendors)
  • Must exhibit strong interpersonal abilities and communication skills
  • Flexible schedule (evenings, Sundays, and holidays required)
  • Fluency in at least one foreign language is ideal
  • An evident understanding and passion for the museum sector with a personal and professional commitment for linking the Museum of Jewish Heritage to diverse people and communities.

Position Reports to: Manager of Visitor Services

Visitor Services Representative
Visitor Services Representatives are incredibly customer-focused, outgoing people responsible for welcoming guests and building relationships with Museum visitors. They are a resource for the public and are responsible for ensuring a positive visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. They will provide excellent customer service at the Museum Welcome Desk, coat check, and gift shop, both with practical tasks and transactions, and in conveying the Museum’s mission.

Responsibilities include:

  • Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum. Actively greet visitors and provide an orientation to the Museum.
  • Sell Museum and public program tickets. Process cash/credit card transactions.
  • Open, close, and reconcile daily cash drawer.
  • Sell and process memberships (new and renewal). Provide general member support.
  • Answer questions about the Museum’s exhibitions, amenities, and public programs, as well as general inquiries about New York City (transit, dining, and destinations).
  • Provide support to adult and school groups visiting the Museum.
  • Sell multilingual audioguide headsets and instruct visitors in their proper usage.
  • Explain and enforce visitor policies and procedures; handle visitor queries and resolve complaints.
  • Restock the Welcome Desk with exhibition rack cards, program calendars, membership brochures, and other visitor information.
  • Provide support in the coat room and Pickman Museum Shop.
  • Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations.
  • Assist the Manager of Visitor Services and Assistant Manager of Visitor Services with daily operations.

Requirements:

  • College degree (or significant coursework toward a degree)
  • Excellent customer service, interpersonal abilities, and communication skills
  • Excellent computer skills. Familiarity with Altru or similar ticketing/constituent record management software (for example, Vista, PatronEdge, or Tessitura) strongly preferred
  • Excellent organizational skills and ability to solve problems quickly and creatively
  • Ability to be an articulate and respectful representative of the Museum
  • Ability to interact with a diverse group of individuals with varied backgrounds and goals (volunteers, community leaders, partner organizations, and vendors)
  • Flexible schedule (evenings, Sundays, and holidays required)
  • Fluency in at least one foreign language is ideal

Scheduling:
Part-time Visitor Services Representatives are assigned schedules of up to 30 hours per week, including evenings, Sundays, and holidays. Candidates with flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.

Position Reports to: Manager of Visitor Services

 

Software Engineer/Developer
This position is with JewishGen, an affiliate of the Museum of Jewish Heritage.

JewishGen is committed to ensuring Jewish continuity for present and future generations. Their free, easy to use website features thousands of databases, research tools, and other resources to help those with Jewish ancestry research, and find family members. The mission is simple: to preserve the collective Jewish family history and heritage, for future generations. They accomplish this by obtaining records, information, and tools that will be valuable for Jewish ancestral research, maintaining an online community for family researchers to connect with relatives, and like minded individuals, and ensuring the JewishGen website continues to offer its resources in an engaging, dynamic, intuitive and easily searchable format.

JewishGen’s software engineers/developers are critical to their mission, as they develop and maintain the dynamic website which is utilized by hundreds of thousands of people.

Currently they are looking for a passionate Software Developer/Engineer to play a key role in their ongoing efforts to modernize JewishGen’s technology infrastructure. This includes updating and expanding existing software packages, systems integration and the migration of data to a new IT platform.

At the same time, they also are looking to develop new products, improve the delivery of services to our user community and achieve new efficiencies in all aspects of their work.

Responsibilities:

  • Build new features and capabilities for family historians to use in conducting their research
  • Assist architect of new database platform in implementing new search technologies.
  • Provide technical support for staff, volunteers, and end users.
  • Maintain website components, improve its reliability and overall integrity.
  • Install, configure and maintain back-end Windows Server applications.
  • Integrate services with our website, creating a PHP or ASP front end.
  • Edit content, formatting into HTML consistent with site styles and conventions.
  • Extend site styles using CSS.
  • Monitor, maintain and upgrade website security.
  • Create protocols, templates and structure for the validation and formatting of data in preparation for integration within our databases.
  • Create documentation for new and updated applications, processes and administrative protocols.
  • Work to ensure complete and seamless back-up of all site data and software.

Requirements:

  • Bachelor’s degree in Computer Science.
  • 3-5 years working experience in website development in any technology but at a minimum including data retrieval, data presentation, and transaction processing.
  • Strong knowledge of SQL for SQL Server and MySQL
  • Experience with Apache Solr or ElasticSearch technologies
  • Strong skills in ASP Classic and PHP (both procedure and object-based).
  • Strong knowledge of HTML, CSS, JavaScript.
  • Experience with version management systems such as TFS (Team Foundation Server), git, or other.
  • Demonstrated skills in modular software development, code reuse, software validation in interpreted environments (ASP, PHP), and effective error handling and logging.
  • Able to work effectively with minimal supervision to achieve project goals
  • Must be able to organize and prioritize own work to meet project objectives
  • Excellent Excel skills for text processing – parsing and manipulation.
  • Knowledge of Windows Server application administration.
  • Must be available to address off-hours system failures.


Current Openings – Volunteer Positions

The Museum of Jewish Heritage is able to fulfill its mission with the help of outstanding volunteers. If you are interested in any of the volunteer opportunities below—with the exception of the Speakers Bureau—please fill out a volunteer application or contact humanresources@mjhnyc.org. To inquire about volunteering for the Speakers Bureau, please follow the specific instructions in that listing.

Gallery Educators

The Museum of Jewish Heritage offers tours six days a week to groups of students, adults, and families. These tours are led by dedicated volunteers who enthusiastically share their knowledge of Jewish history and heritage. Volunteer gallery educators engage diverse adults and students in interactive dialogue and provide meaningful educational experiences. People of all faiths, backgrounds, and ages are encouraged to apply. Applications are due by Monday, April 30 for the class that will begin in September 2019.

Requirements: Once chosen for the program, candidates attend a 12-week course of study followed by an 8-week, in-gallery practice course. Candidates should have an interest in learning how to teach using artifacts and the ability to stand for two hours while leading visitors through the galleries.

Time commitment: Gallery Educators give tours during a four-hour-shift once a week. Each month they must commit to one four-hour shift on a Sunday. Alternate times for weekly shifts are available on an as-needed basis.

Public Program Docents

Volunteers are responsible for welcoming audiences to the Museum’s theater, escorting visitors to their seats, providing information about public programs and the Museum, and offering any assistance necessary for a pleasant visitor experience.

Requirements: Strong interpersonal skills, friendly and respectful demeanor, and customer service orientation.

Time Commitment: Volunteers are asked to commit to one three-to-four-hour shift per week. One brief training session is required.

Pickman Museum Shop Assistants

Volunteers assist in the day-to-day operations of the shop as well as support visual merchandising, marketing, and special events. Volunteers are needed Sunday through Thursday, including Wednesday evenings.

Requirements: Strong interpersonal skills and customer service orientation. Retail experience a plus.

Time Commitment: One four-hour shift per week.

Administrative Volunteers

Administrative volunteers assist the Museum of Jewish Heritage with the “behind-the-scenes” work required for the Museum office to run smoothly and support of the crucial mission of representing Jewish life and history before, during, and after the Holocaust.

Requirements: Varies by department.

Time commitment: At least once a week during office hours.

Speakers Bureau

The Museum of Jewish Heritage sends Holocaust survivors, World War II veterans, and children of survivors who volunteer for the Speakers Bureau to address a variety of groups, ranging from schools and synagogues to nursing homes and community organizations. Speakers meet thousands of people of all ages and backgrounds and introduce them to the importance of history, memory, and hope. This program is one of the most important outreach activities conducted by the Museum and is extremely effective in generating awareness of the Museum and its Holocaust education mission.

To learn more about the Speakers Bureau, click here. To inquire about volunteering for the Speakers Bureau, contact Elizabeth Edelstein at eedelstein@mjhnyc.org or 646.437.4274.