Thank you for your interest in careers at the Museum of Jewish Heritage – A Living Memorial to the Holocaust.
The Museum of Jewish Heritage – A Living Memorial to the Holocaust is New York’s contribution to the global responsibility to never forget. As a place of memory, the Museum enables Holocaust survivors to speak through recorded testimony and draws on rich collections to illuminate Jewish history and experience. As a public history institution, it offers intellectually rigorous and engaging exhibitions, programs, and educational resources. The Museum mobilizes memory to teach the dangers of intolerance and challenges visitors—including more than 50,000 schoolchildren a year—to let the painful lessons of the past guide them to envision a world worthy of their futures.
The Museum employs a staff of talented, creative, results-oriented professionals, working in a spectacular setting in Lower Manhattan and committed to the vital mission of educating diverse visitors about Jewish life before, during, and after the Holocaust.
To learn about how you can join us, please review the opportunities below. The Museum is an equal opportunity employer, and we welcome applications from people of all backgrounds.
The Museum also offers opportunities to volunteer. To skip to volunteer positions, click here.
Current Openings – Careers
Group Tours Scheduling Assistant – Begins July 1, 2019
Job objective: The Group Tours Scheduling Assistant is often the first Museum representative a caller reaches. The person in this position is responsible for developing and maintaining relationships with tour group organizers. The Group Tours Scheduling Assistant is responsible for developing and sustaining relationships with group visitor contacts, communicating with visitor contacts to schedule Museum visits, coordinating provision of curriculum, using Altru software to book groups, and communicating with Museum colleagues about all aspects of this work. The Group Tours Scheduling Assistant is also responsible for tour payment collection and all the associated financial paperwork. This position reports to the Manager of School and Teacher Programs.
- Book adult and youth reservations: handle tour inquiry calls, send out appropriate paperwork, process tour reservation forms and payments, confirm reservations, book rooms, schedule busses for groups as required.
- Maintain accurate information in scheduling software.
- Manage day to day financial responsibilities related to group reservations.
- Send pre-visit materials to youth and adult groups.
- Other responsibilities include leading tours for group visitors as needed, providing group entry back-up and administrative support for the Education Department along with other Education Department staff members, and other duties as assigned.
Requirements: Bachelor’s Degree. Excellent customer service skills, team player who enjoys following through on programs with great attention to detail. Some formal education in the fields of Jewish heritage, education, and the Holocaust. Strong communication skills with the ability to liaison with other departments, volunteers, and people of all ages. Applicants must have strong computer abilities.
To apply: Send a resume and letter of interest, including salary requirements, to firstname.lastname@example.org.
JewishGen.org, a signature program of the Museum of Jewish Heritage – A Living Memorial to the Holocaust, is seeking a full-time Database Administrator to design, maintain, and implement complex databases that were developed in-house and/or by outside vendors, while also providing on-call technical support. You will be responsible for the day-to-day operations, updates, fixes, and augmentation of the database as the product grows with new features and services
- Improve the existing database setup
- Strong experience with relational databases (SQL/MySQL)
- Stored procedures
- Complex queries
- Find efficient ways to add, update, and delete data
- Understanding of how our data is connected
- Understanding of database performance tuning
- Knowledge of web development, particularly on the front end, is a big plus
This is an exciting opportunity to join an important organization that is in the midst of implementing a multi-year systems-wide modernization effort. This position is based in NY (with potential flexibility for remote work), and will report to the Director of JewishGen. Salary commensurate with experience.
To apply: Send a resume and letter of interest, including salary requirements, to email@example.com.
Visitor Services Representative
Visitor Services Representatives are incredibly customer-focused, outgoing people responsible for welcoming guests and building relationships with Museum visitors. They are a resource for the public and are responsible for ensuring a positive visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. They will provide excellent customer service at the Museum Welcome Desk, coat check, and gift shop, both with practical tasks and transactions, and in conveying the Museum’s mission.
- Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum. Actively greet visitors and provide an orientation to the Museum.
- Sell Museum and public program tickets. Process cash/credit card transactions.
- Open, close, and reconcile daily cash drawer.
- Sell and process memberships (new and renewal). Provide general member support.
- Answer questions about the Museum’s exhibitions, amenities, and public programs, as well as general inquiries about New York City (transit, dining, and destinations).
- Provide support to adult and school groups visiting the Museum.
- Sell multilingual audioguide headsets and instruct visitors in their proper usage.
- Explain and enforce visitor policies and procedures; handle visitor queries and resolve complaints.
- Restock the Welcome Desk with exhibition rack cards, program calendars, membership brochures, and other visitor information.
- Provide support in the coat room and Pickman Museum Shop.
- Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations.
- Assist the Manager of Visitor Services and Assistant Manager of Visitor Services with daily operations.
- College degree (or significant coursework toward a degree)
- Excellent customer service, interpersonal abilities, and communication skills
- Excellent computer skills. Familiarity with Altru or similar ticketing/constituent record management software (for example, Vista, PatronEdge, or Tessitura) strongly preferred
- Excellent organizational skills and ability to solve problems quickly and creatively
- Ability to be an articulate and respectful representative of the Museum
- Ability to interact with a diverse group of individuals with varied backgrounds and goals (volunteers, community leaders, partner organizations, and vendors)
- Flexible schedule (evenings, Sundays, and holidays required)
- Fluency in at least one foreign language is ideal
Part-time Visitor Services Representatives are assigned schedules of up to 30 hours per week, including evenings, Sundays, and holidays. Candidates with flexible availability and the ability to work at least 24 hours (3 days) per week are strongly preferred.
Position Reports to: Manager of Visitor Services
To apply: Send a resumé and letter of interest, including salary requirements, to firstname.lastname@example.org.
The Museum of Jewish Heritage is able to fulfill its mission with the help of outstanding volunteers. If you are interested in any of the volunteer opportunities below—with the exception of the Speakers Bureau—please fill out a volunteer application or contact email@example.com. To inquire about volunteering for the Speakers Bureau, please follow the specific instructions in that listing.
The Museum of Jewish Heritage offers tours six days a week to groups of students, adults, and families. These tours are led by dedicated volunteers who enthusiastically share their knowledge of Jewish history and heritage. Volunteer gallery educators engage diverse adults and students in interactive dialogue and provide meaningful educational experiences. People of all faiths, backgrounds, and ages are encouraged to apply. Applications are due by Monday, March 25 for the class that will begin in September 2019.
Requirements: Once chosen for the program, candidates attend a 12-week course of study followed by an 8-week, in-gallery practice course. Candidates should have an interest in learning how to teach using artifacts and the ability to stand for two hours while leading visitors through the galleries.
Time commitment: Gallery Educators give tours during a four-hour-shift once a week. Each month they must commit to one four-hour shift on a Sunday. Alternate times for weekly shifts are available on an as-needed basis.
Public Program Docents
Volunteers are responsible for welcoming audiences to the Museum’s theater, escorting visitors to their seats, providing information about public programs and the Museum, and offering any assistance necessary for a pleasant visitor experience.
Requirements: Strong interpersonal skills, friendly and respectful demeanor, and customer service orientation.
Time Commitment: Volunteers are asked to commit to one three-to-four-hour shift per week. One brief training session is required.
Pickman Museum Shop Assistants
Volunteers assist in the day-to-day operations of the shop as well as support visual merchandising, marketing, and special events. Volunteers are needed Sunday through Thursday, including Wednesday evenings.
Requirements: Strong interpersonal skills and customer service orientation. Retail experience a plus.
Time Commitment: One four-hour shift per week.
Administrative volunteers assist the Museum of Jewish Heritage with the “behind-the-scenes” work required for the Museum office to run smoothly and support of the crucial mission of representing Jewish life and history before, during, and after the Holocaust.
Requirements: Varies by department.
Time commitment: At least once a week during office hours.
The Museum of Jewish Heritage sends Holocaust survivors, World War II veterans, and children of survivors who volunteer for the Speakers Bureau to address a variety of groups, ranging from schools and synagogues to nursing homes and community organizations. Speakers meet thousands of people of all ages and backgrounds and introduce them to the importance of history, memory, and hope. This program is one of the most important outreach activities conducted by the Museum and is extremely effective in generating awareness of the Museum and its Holocaust education mission.