Primary responsibilities: managing all data in Altru; processing and acknowledging all donations; creating queries, reports, exports, mail merges, and mailing lists; creating and maintaining donor records (both electronic and hard files); assisting with mailings, special events, donor recognition and other projects; providing general assistance to the Development department; and keeping track of the department’s finances while working closely with the Finance department. Database Coordinator is an integral member of a dynamic fundraising team.
Data Entry, Maintenance, and Gift Processing
- Enter contributions and membership gifts into Altru; update and maintain constituent records, and create new prospect and donor records, as needed.
- Process all traditional, credit card, and online donations
- Provide accurate donor information for special projects, as assigned.
- Produce reports of daily gifts (cash received, credit card gifts and pledges); make copies of all gifts and corresponding backup information and submit to appropriate parties.
- Run detailed reports on revenue to date, providing year-over-year results.
- Create queries, reports, exports, mail merges and mailing lists as requested.
- Enter pledges, generate quarterly pledge statements, and when requested; work with Finance to write-off pledges when so directed.
- Utilize database to create and maintain forms for museum admission, donation pages, etc.
- Support efforts to maintain data integrity including reviewing duplicate records and updating errors.
Gift Acknowledgement and Recognition:
- Generate and mail standard acknowledgments for gifts.
- Generate and mail tribute cards.
- Generate special/personalized acknowledgment letters for board members.
- Work with other development staff to create follow-up acknowledgment/request letters related to special events.
Customer Service:
- Monitor Development phone and email inbox.
- Communicate with donors regarding contributions, stock transfers, online contributions, credit card information, questions, and concerns
- Handle donor questions, problems, and complaints, offer solutions, troubleshoot, and rectify problems or issues
Special Events:
- Assist with the major special events, such as Generation Dinner and Spring Women’s Luncheon, in addition to other donor-related events and special exhibition openings. Track event gifts and pledges
- Create and maintain lists from the database for invitations and committee mailings for events.
- Prepare acknowledgment letters for gifts pertaining to events.
- Assist with day-of event responsibilities as needed (e.g. registration, seating, set up, list preparation, troubleshooting)
Other Responsibilities:
- Process financial invoices (i.e. purchase orders, invoices, check requests)
- Additional duties as assigned.
- Assist with managing external vendors, supporting updates and providing insights as needed. Including overseeing the API connection with Altru/Mailchimp and the website overlay
- Serve as one of the liaisons with Blackbaud support, helping to identify and provide solutions to database issues.
Required Skills/Background
- Strong knowledge of Altru or comparable fundraising software, and Microsoft Office 365 Suite
- Excellent attention to detail and organizational skills
- Strong written and verbal communication
- Customer service orientation that includes patience and thoroughness
- Associate’s degree required; bachelor’s degree preferred
Position Details:
- Reports to the Director of Database Operations
- Covered by the DC-37 collective bargaining agreement
- Annualized compensation rate of $47,500 ($22.84 per hour)
- Full-time, 40 hours a week
The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.