The Museum of Jewish Heritage is seeking a dependable, detail-oriented, and personable Membership Coordinator to support the Museum’s individual membership program. Reporting to the Associate Director of Membership Initiatives, the Membership Coordinator will help execute direct mail and email campaigns—including acquisition, renewal, and appeal efforts—and assist with member communications and events aimed at deepening engagement and growing support for the Museum.

Responsibilities:

  • Respond to the needs of the member portfolio of individual donors (under $1,000).
  • Assist the Associate Director of Membership Initiatives in working towards annual goals, objectives, and budgets.
  • Liaise and coordinate with direct mail vendors on membership campaigns.
  • Help with direct mail efforts including fulfillment, acquisition, appeal, and renewal efforts. Including Patron and young friends as needed.
  • Assist the Associate Director of Membership Initiatives in identifying and implementing integrated strategies for members’ acquisition, cultivation, and retention. Including partnerships with Jewish Heritage Travel.
  • Help create, plan, and implement member events, programs, and benefits, including Members Learn, Member Hours, Member Day, Member Talks, travel programming, and others to ensure a highly positive membership experience.
  • Serve as a primary point of contact for members and provide excellent customer service.
  • Maintain a direct line to Visitor Services, including working at the front desk, to ensure an integrated onsite membership presence and to encourage new and upgraded memberships.
  • Help coordinate all correspondence on behalf of the Museum to Members, including the email marketing program and social media content. In addition to automated journeys with Mailchimp.
  • Work within the Museum’s database to maintain accurate records, help track campaign results and help prepare materials for analysis and Board updates.
  • Prepares expense tracking reports and forms.
  • Perform any other duties reasonably related to the functions described above.

Requirements:

  • Bachelor’s degree or equivalent
  • At least two years of experience in customer service, museums, or a non-profit
  • Excellent interpersonal, communication, and organizational skills
  • Familiarity or proficiency with a customer database (Raiser’s Edge or Altru experience preferred)
  • Positive and energetic, meticulous attention to detail, and interest in the mission of the Museum.

Position Details: 

  • Reports to: Associate Director of Membership Initiatives 
  • Covered by the DC-37 collective bargaining unit 
  • Annual compensation rate of $49,420.80, Hourly rate $23.76 
  • Full time, 40 hours a week with Sunday – Thursday schedule 

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.  

For consideration, qualified candidates should submit their resume and letter of interest including salary requirements to: humanresources@mjhnyc.org