Member Experience

• In the upper right-hand corner of the registration or ticket page, click Sign In. 
• Then click Forgot Password? 
• Enter the email connected to your membership and then click Submit. A reset link will be sent to your email. If you do not receive the link, please check your spam or junk folder. 
• Click the reset link and follow the prompts to reset your password using the specifications above. 
• Sign In to our site with your updated password. If you wish to stay signed in, check the box Remember Me. 
• If you need additional assistance, please contact our Membership Coordinator at 646.437.4206 or email membership@mjhnyc.org. 

• You do not need to sign-in to your online account to renew. Your membership is associated with the email and address on your account. 
• To renew or upgrade your membership, visit our Membership Page. Select your desired membership category and follow the prompts through the checkout. 
• Depending on the membership term you choose, 12 or 24 months will be added to your current membership expiration date automatically. 
• Your membership will be active immediately upon renewal online. 

• Please write “Membership Renewal” in the notes section of your check 
• Reply slips and checks should be mailed to:  

Museum of Jewish Heritage
Development Department
Edmond J. Safra Plaza
36 Battery Place
New York, NY 10280 

• Please allow 2-3 weeks to receive your membership card(s) and tax acknowledgement letter through the mail. 
• If you have yet to receive your membership materials within this timeframe, please email membership@mjhnyc.org.  
• You do not need your membership card to visit the Museum or to take advantage of member discounts and savings. 

Please contact our membership team at membership@mjhnyc.org or call 646.437.4334 to update your preferred contact information. 

• You do not need to sign in to renew your membership online.  
• Signing in is only necessary when redeeming your complimentary member admission tickets or member discounts on selected programs.  

• Make sure the password meets the specifications above. Passwords that are automatically suggested by your computer or smartphone may not meet these requirements. 
• When prompted to enter and re-enter your new password, make sure the passwords match. 
• Your username is the email connected to your membership. To confirm the email on your membership account, please contact membership@mjhnyc.org.  
• Sign in on a desktop or laptop and enter your new password manually. Smartphones and tablets may store and autofill old password information. 

• Due to the mail cycle, you may occasionally receive a renewal notice after you have sent your payment.  
• If you have received multiple notices after renewing, please contact us to ensure your payment has been received and applied correctly. 

• Your membership expiration date is listed on the back of your membership card. 
• To confirm your membership status and details, please contact membership at 646.437.4334 or our Visitor Services team at 646.437.4202. 

• Seniors ages 65+ receive $10 off our general membership categories (Individual – Supporting). 
• To redeem your discount online, enter promo code senior upon checkout.  
• To redeem your discount through your mailed renewal slip, check promo code senior on the reply. 

• Since increasing the number of programs and events offered, we no longer send a mailed calendar of programs and events.  
•  You can now find information about upcoming member events and discounts in our digital Member Newsletter, delivered to your inbox every week. 

• Emails are sent to the email address connected to your membership. To confirm the email we have on file, please contact our Membership Coordinator at 646.437.4206. 
• Check your spam or promotions tab (Gmail users) for Museum emails.