Member Ticket Policies:

This page contains answers to frequently asked questions about memberships, member programs, and member tickets to the Auschwitz Exhibition at the Museum of Jewish Heritage – A Living Memorial to the Holocaust.

Q: I am a member of the Museum of Jewish Heritage — A Living Memorial to the Holocaust. Are my tickets to Auschwitz. Not Long Ago, Not Far Away. free?
Members are entitled to a certain number of complimentary Premium tickets (also called Flexible Entry tickets) based on membership level. Premium tickets are valued at $25 and are not limited to set time slots. Premium tickets can be reserved in advance by calling the box office 646-437-4202 or redeemed in person at the Welcome Desk. Members may purchase additional member (non-Premium) tickets at a reduced price.
More information on membership benefits >

Q: What is the difference between Premium tickets and Member tickets?
Complimentary Premium Member tickets can only be redeemed once and cannot be used for multiple visits. After they have been redeemed, members are entitled to reduced entry to the Auschwitz exhibition at the member price of $8. Member tickets are timed tickets and we strongly recommend reserving them online in advance to help you plan your visit.

Member reduced tickets can be reserved here. Members will need to sign in to order to redeem their discount.

Q: As a Museum member, am I entitled to bring guests to visit the Auschwitz exhibition?
Yes, members are entitled to bring guests to visit the exhibition at the member price and may reserve tickets for their guests by purchasing them online. However, the Museum member must be present with their guests to redeem these tickets.

Q: Do members have to choose a time to visit the Auschwitz exhibition?
If members use their complimentary Premium ticket(s) to visit the exhibition, they do not need to choose a time in advance. If they have already used their Premium tickets or are bringing additional guests at the member price, they will have select a date and time.

Q: How many complimentary tickets do members receive?
The number of complimentary Premium tickets depends on the level of membership. Please see below for the list of membership admission benefits by level for the Auschwitz exhibition.
• Individual/Senior Individual: 1 Complimentary Premium Ticket
• Dual/Senior Dual: 2 Complimentary Premium Tickets
• Friends & Family: 2 Complimentary Premium Tickets
• Sustaining: 4 Complimentary Premium Tickets
• Circle of Hope: 4 Complimentary Premium Tickets
• Curator’s Circle: 4 Complimentary Premium Tickets
• Director’s Circle: 6 Complimentary Premium Tickets
• Chairman’s Circle: 10 Complimentary Premium Tickets

Learn more about additional Auschwitz exhibition membership benefits >

Q: How do I sign in to reserve my member reduced tickets?
Members must sign in to reserve member reduced tickets. If you have not done so before, you must register an account. The sign in and register buttons are located on the top right hand corner of the checkout page.

If you are having issues signing in or need to update the email address associated with your registration please email or call 646.437.4334.